Venva allows you to perform important trade actions directly from the active trade workspace, depending on the trade type, your role, and the connected platform. These actions help you move trades forward, respond to issues, and manage trade outcomes from one place without leaving the Trading Center.
The most common trade actions include:
Marking Paid
Releasing
Cancelling
Disputing
Where trade actions appear
When a trade is open, Venva displays the available trade actions in the top-right area of the active trade workspace. The actions shown depend on the current trade state and whether you are the buyer or seller in that trade.
Trade actions appear inside the active trade workspace based on the trade’s current state and your role in the trade.
Marking a trade as paid
The Mark Paid action is used when you are the party sending payment and have already completed the payment according to the trade instructions.
Marking a trade as paid signals to your trade partner that:
payment has been sent
they should now review it
the trade is ready for the next step
You should only mark a trade as paid after you have actually sent the payment.
Use Mark Paid only after payment has actually been sent according to the trade instructions.
Releasing a trade
The Release action is used when you have confirmed that payment has been received and the trade should now be completed.
Releasing a trade sends the crypto to the trade partner and closes the trade successfully.
Before releasing, make sure:
you have fully received the payment
the payment matches the trade terms
there are no unresolved issues or risks
For some workflows, Venva may also support additional trade security measures or approval steps depending on your automation and security setup.
Release completes the trade after you have confirmed payment has been received.
Cancelling a trade
The Cancel action is used when the trade should not continue. This may happen when:
the trade partner is unresponsive
payment was not sent
the trade was opened by mistake
the trade terms cannot be completed
the trade needs to be closed before any successful settlement
Cancelling ends the trade without completion.
Depending on the connected platform and trade state, a trade may be cancelled by you, by the trade partner, or by the platform itself.
Cancel is used when a trade should not continue and needs to be closed without completion.
Disputing a trade
The Dispute action is used when there is a problem that cannot be resolved directly between you and the trade partner.
A dispute may be appropriate when:
payment was claimed but not actually received
the payment method or payment details do not match the trade terms
the trade partner is acting dishonestly
there is a serious issue that requires platform intervention
When opening a dispute, Venva may ask you to:
select a reason
describe the issue in detail
You should provide clear, accurate information so the issue can be reviewed properly.
When opening a dispute, provide a clear reason and enough detail to explain the issue properly.
Reviewing the trade before taking action
Before marking paid, releasing, cancelling, or disputing a trade, review the trade workspace carefully.
Important areas to check may include:
the trade chat and recent messages
the Trade Summary tab
payment details or payment accounts
trade partner information
any tags, verifications, or workflow notes
related inventory where applicable
This helps reduce mistakes and makes it easier to take the correct action at the right time.
Review the trade workspace carefully before taking important trade actions.
After a trade action is taken
Once an action is completed, Venva may update the trade workspace with:
a new trade status
a system message
trade completion or cancellation details
updated records inside Trade History
This helps keep the full trade record visible for later review.
Venva records important action updates inside the trade so the final outcome stays visible.
Why it matters
Trade actions are one of the most important parts of the Trading Center because they allow you to move active trades forward, resolve issues, and complete or close trades directly from one workspace. For vendors and teams, this improves speed, control, and consistency during live trade handling.